This is a common question that we hear at the Dover Law Firm. The reason why we hear it so frequently is because delaying an investigation is a common tactic that insurance companies like to use when handling claims.
A lot of times after an accident, a client’s vehicle will not be able to be driven because it sustained serious damage or was totaled, and the person will need a rental car. At this point, that person typically calls the other driver’s insurance company but then runs into all kinds of delays as the company drags its feet.
This is a good time to contact an experienced car accident lawyer. Usually after a couple of letters and phone calls to the insurance adjuster from the attorney, the case will get moving along and you will get the answers and help you need.